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Sonos CEO Says the Company Can’t Bring Its Old App Back

Sonos' old app can't be brought back, said the company's CEO on Reddit. The redesigned app derailed product launches and hurt sales expectations.

Earlier this month, Spence said the company was lowering its fourth-quarter sales projections and delaying the launch of two major new products while it focuses on fixing the app. “In the months since the new mobile app launched we’ve been updating the software that runs on our speakers and in the cloud to the point where today S2 is less reliable & less stable then [sic] what you remember. Sonos announced it was cutting 6% of its global workforce — representing roughly 110 people — last week following a recent quarterly earnings announcement, during which executives disclosed they will spend $20 to $30 million fixing the app, investing in customer support and embarking on other initiatives to win back peeved buyers.

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