Get the latest gossip
SiriusXM’s ‘Frustrating’ Rules for Cancelling Broke Consumer Protection Law, Judge Says
SiriusXM violated federal consumer protection law by making it too difficult for listeners to cancel their subscriptions, a New York judge ruled.
The ruling came in a lawsuit filed last year by Attorney General Letitia James, who accused the satellite radio company of subjecting cancelling subscribers to a “burdensome endurance contest” that required phone conversations with a live agent and extended time spent on hold. In a decision issued Thursday, Jude Lyle Frank said that SiriusXM’s policies didn’t rise to the level of fraud or deception, but had still violated the Restore Online Shoppers’ Confidence Act – a federal law requiring such services to provide a “simple” cancellation process. In a statement to Billboard on Friday, SiriusXM stressed those aspects of the decision, saying the court had “dismissed almost all of the charges” and found the company’s process to be “neither misleading nor deceptive.”
Or read this on Billboard
