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SiriusXM Made It Too Tough For Customers To End Their Subscriptions, NY Judge Rules; Company Vows Appeal But Will Abide By FTC’s “Click-To-Cancel” Rule
Weeks after the FTC unveiled a "click to cancel" rule for subscription businesses, a New York judge said SiriusXM made it too tough for its subscribers to exit.
In a post on X after Frank’s ruling, she wrote that the company “illegally forced people to go through a long and burdensome process to simply cancel their subscriptions. Most importantly, the Court ruled that SiriusXM had shown through ‘a plethora of material… that they have taken repeated steps to avoid creating such an atmosphere’ of fraud or deceit. The statement also affirmed that SiriusXM will abide by the Federal Trade Commission’s new rule for a wide range of subscriptions, from streaming to pay-TV to gym memberships.
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