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Oh Polly shoppers 'gobsmacked' after discovering 'greedy' returns policy detail


Oh Polly has a tiered returns policy that has left some shoppers 'gobsmacked' - and it's all to do with how many items you send back and how often

Ordering a less-than-impressive haul from your favourite online retailer can be really disheartening - but sometimes, the vision you had in your head was just not meant to be. However, not all retailers offer that service, and some will charge a flat fee to generate a QR code to send something back. People with high return rates increase the cost of business, and we can either alter prices collectively for all or only for those who fit into this category."

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