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Mexican moviegoers are asking for a refund after watching ‘Emilia Pérez’ in theaters

Mexico’s consumer protection agency is probing the movie theater Cinépolis after a rise in refund demands over the "Emilia Pérez" film.

Since last Thursday, the agency has received many complaints on social media from consumers demanding the money spent on their movie tickets back, the head of Profeco Iván Escalante said during President Claudia Sheinbaum’s Monday morning press conference. Emilia Pérez, directed by French filmmaker Jacques Audiard, had 10 nominations and four wins at the Golden Globes on Jan. 5 in Los Angeles. They criticize the director for a perceived lack of cultural awareness about the disappearance of hundreds of thousands of people in Mexico as a result of cartel activity.

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