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BBC’s Huw Edwards Review Reveals ‘Shortcomings’ in Complaints Process as Broadcaster Apologizes
A BBC report into the investigation of the Huw Edwards scandal has identified shortcomings in the corporation's process.
“Where the review identifies process improvements we accept those in full, and we are delivering on an action plan with a number of enhancements already in place. The news broke in early July, 2023, that a top BBC presenter was facing allegations of paying a teenager for sexually explicit photographs, later revealed to be Edwards. The report notes that the “primary learning from this case is that the potential wider significance of this issue for the BBC was not recognized within corporate investigations at the time of complaint receipt / triage.” It adds that as an immediate measure in response to the Edwards case, the BBC implemented an escalation mechanism, including guidance about the features of a complaint requiring escalation.
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