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‘SNL’: Jake Gyllenhaal Tries and Tries to Cancel a Flight

In the Road House star's third time hosting SNL, he also demands absolute discretion from his son-in-law to-be after eating a cookie

Saturday Night Live host Jake Gyllenhaal went through a maze of Southwest employees–and one Hudson News cashier, mistakenly–all in an effort to simply cancel his flight. While being transferred to nearly ten different people, Gyllenhaal encountered customer service representatives who mispronounced his name all sorts of ways, those with odd racial views, those who demanded something in return, and unreasonably long and indecipherable audio-only confirmation codes, among other things. Gyllenhaal ultimately was transferred by a trainee (Devon Walker) to a Hudson News cashier (Andrew Dismukes), before being reconnected with his original contact at Southwest (Mikey Day).

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