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Asos customers banned for being ‘serial returners’ say it is ‘deeply concerning’

Fashion retailer confirms it has closed the accounts of some customers for breach of its ‘fair use’ policy

The high street often doesn’t cater to our body types or sensory needs, and the physical act of shopping can be overwhelming … We rely on online retailers to try clothes in the safety and comfort of our own homes.” Asos said: “We recently closed the accounts of a small group of customers whose shopping activity has consistently fallen outside our fair use policy. “Asos have imposed a threshold on returns and that’s fine for them to change their terms and conditions and as long as other statutory protections for consumers are not breached,” he said.

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